FAQs

Pricing.

All amounts are listed in Australian Dollars (AUD) and include GST.

I have placed an order - how long before shipping?

We will endeavour to have your order processed and shipped within 2 business days. If in the rare event there are delays beyond this, we will contact you directly.

This excludes if an item is listed as a pre-order. The estimated arrival will be stated on the product listing.

How do we ship your order?

We currently use Australia Post for most orders leaving our premises. For larger items we do use Sendle. If your item is sent straight from our distributor, we will notify you of this and you will receive your item from a courier of their choosing. If you have also ordered items that ship directly from our premises, you will receive two separate packages - one from us and the second from our distributor's courier.

If, for whatever reason you have a shipping courier preference then please leave a note at checkout and we will do our best to accommodate you.

Additional fees will be applied if you require express shipping. If you need something urgent, please contact us before submitting your order, and we will organise a quote for you.

It is your responsibility to ensure the correct delivery address has been provided during checkout. If items are shipped to the wrong address as a result, we will not be held liable.

See shipping information here

Do you provide insurance on my order?

It is the responsibility of the purchaser to organise their own shipping insurance. If you would like shipping insurance, please contact us for a quote, as extra fees will be applicable at checkout.

How do I track my order?

Once we have processed and packed your order, we will provide you with a tracking number via email. If you have any concerns about the delivery or processing of your order, please do not hesitate to contact us via email at info@littleoakandco.com.au.

How do refunds work?

We completely understand that Internet shopping can be different from shopping the conventional way. If for any reason you are unhappy with any of the items received, will will happily exchange or refund the purchase price of the item, minus a 10% restocking fee. Postage costs are not refundable unless the item is deemed faulty by us. Terms and conditions apply.

If you would like to exchange or return an item, you must:-

Let us know via email first to info@littleoakandco.com.au.
Return your purchase within 14 days of receipt.
Make sure the item being returned is in perfect condition, unused with all packaging nice and intact. Return the purchase at your own expense and packaged up properly. We recommend tracking/signature too as we can't be held responsible if we never receive your item.

Once we have received and checked the items, we will process your refund, minus the original postage costs and a 10% restocking fee.

My item is faulty. Do you offer a refund?

If your product is deemed to be damaged or faulty, then please contact us immediately for a full refund, within 30 days from the date of purchase. Please note that the product will need to be returned back to us before a refund can be processed.

What payment methods do you accept?

We accept Visa, MasterCard, Paypal and Afterpay.

Afterpay.

Afterpay is an interest free payment method which allows you to buy now & pay later. Your goods will be shipped within 2 business days, as per our shipping policy.

For more information on Afterpay please click here

Laybuy.

Laybuy lets you recieve your purchase now and spread the total cost over 6 weekly automatic payments. Interest Free!

For more information on Laybuy please click here

Cancellation of Order.

Little Oak + Co reserves the right to cancel your order if for any reason we cannot fulfill your items. However, we will contact you directly should this occur.

Terms & Conditions.

View our terms & conditions here

Privacy Policy.

View our privacy policy here