My item is faulty. Do you offer a refund?
If your product is deemed to be damaged or faulty, then please contact us immediately for a full refund, within 30 days from the date of purchase. Please note that the product will need to be returned back to us before a refund can be processed.
Change of Mind.
We completely understand that Internet shopping can be different from shopping the conventional way. If for any reason you are unhappy with any of the items received, will will happily exchange or refund the purchase price of the item, minus a 10% restocking fee. Postage costs are not refundable unless the item is deemed faulty by us. Terms and conditions apply.
If you would like to exchange or return an item, you must:-
- Let us know via email first to firstname.lastname@example.org.
- Return your purchase within 14 days of receipt.
- Make sure the item being returned is in perfect condition, unused with all packaging nice and intact. Return the purchase at your own expense and packaged up properly. We recommend tracking/signature too as we can't be held responsible if we never receive your item.
Once we have received and checked the items, we will process your refund, minus the original postage costs and a 10% restocking fee.
Please note that we are unable to provide a refund for our bibs dummies due to change of mind.